Around 70% of our work comes from key-account partnerships and framework agreements with national and regional clients. We work collaboratively and flexibly to help our clients get the most from their lifts and escalators.
We recognise that having long term relationships with our clients is mutually beneficial in many ways. We also recognise that we often need to adapt the way we work to fit in with what suits our clients best.
Over 90% of our work is repeat business, whether from major clients we work with every day or smaller clients who come back to us when they need us.
Some of our relationships are contractual some are not. Some are very specific and others less defined.
For some clients we work under their own email addresses, acting as their in-house resource. For others, we work as a sub-consultant.
Key accounts make up around 70% of our work, and we have set up our internal processes so they get all the resource and focus they need.
One of our core values is collaboration. We find the closer the working relationship we have with our clients, the better for both parties.
We have an open dialogue and straightforward approach.
Please get in touch if you would like to explore how a partnership/framework relationship covering vertical transportation consultancy can enhance your business.