Keeping Calm and Carrying On: A Guide to Handling Lift Emergencies


Lifts are the silent workhorses of high-rise life, offering seamless journeys between floors at the push of a button. But what happens when this journey comes to an unexpected halt? Though rare thanks to advanced safety features and regulations, lift malfunctions can occur, and knowing how to react is paramount. In this blog, we’ll cover the essential steps to take when a lift malfunctions or stops between floors.


Stay Calm and Collected:

First and foremost, keep calm. Modern lifts are equipped with numerous safety mechanisms that are activated the moment a lift stops unexpectedly. Remember, being trapped in a lift is not a situation that poses immediate danger.


Use the Alarm Button:

Every lift has an alarm button. If the lift ceases to move, press this button to alert building maintenance or emergency services. This button is typically linked to a two-way communication system that will allow you to speak directly with someone who can assist.


Wait for Professional Help:

It might be tempting to attempt an escape, especially if the doors are ajar or you’re near a floor, but it’s critical to wait for professional help. Trying to leave the lift without a professional can be dangerous and should not be attempted.


Conserve Your Mobile Phone Battery:

If you have a mobile phone with you, resist the urge to make unnecessary calls. You might need it to communicate with emergency services or building management. However, do send a message or make a call to let someone know of your situation if the alarm button doesn’t seem to be working.


Avoid Forcing the Doors Open:

Forcing the lift doors open is unsafe and can cause further damage to the lift system. It can also increase the risk of injury. Leave this task to the professionals.


Breathe and Stay Comfortable:

While waiting for help, take deep breaths to stay calm. If you’re with others, reassure each other that help is on the way. Try to stay as comfortable as possible and avoid overexerting yourself.


Listen for Information:

Pay attention to any announcements or instructions from building management or emergency personnel. Following their guidance is crucial for your safety and ensures you’ll be out of the lift promptly and securely.


Regular Maintenance Checks:

For building managers reading this: regular maintenance is the best way to prevent lift emergencies. Ensure that your lifts are serviced regularly by certified professionals to minimise the risk of malfunctions.



While the prospect of being stuck in a lift can be daunting, it’s important to remember that lifts are designed with multiple safety features that activate in the event of a malfunction. By staying calm, using the alarm button, conserving your mobile battery, and waiting for professional help, you can ensure your safety during these rare occurrences. Regular maintenance remains the most effective preventive measure against lift emergencies, ensuring the safety and confidence of all users.

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