Lift Passenger Release Training

Safe Lift Passenger Release Training (lift rescue training)

Are you looking for a Lift Passenger Release Training course?

  • For passengers trapped in a lift it can be a distressing experience.
  • Furthermore, there can be complications if the lift passenger release takes too long. Especially, if the trapped passengers are overly anxious, which they may well be.
  • The passenger may even have medical conditions that could be could be exasperated by being trapped in the lift.
  • If the passenger release takes too long, what should be a straightforward procedure could become a Health and Safety issue.

Expert Lift Passenger Release Training Course

  • We offer lift passenger release training courses throughout the United Kingdom.
  • With trainers based throughout the country
  • The lift release course is undertaken at your premises.
  • With the lift release training being undertaken on your specific lifts.

The Legal Background
There are two main pieces of legislation concerning lift passenger release.

  • The first is The Lifting Operations and Lifting Equipment Regulations [LOLER].
  • The second is The Provision and Use of Working Equipment Regulations [PUWER].

Under LOLER and PUWER lift owner/operators have specific legal obligations. Namely, to ensure arrangements are in place to enable the safe release of trapped lift passengers. 

What are Your Options?

What about the Fire Brigade, won’t they release trapped passengers from lifts?

Fire Brigades have no statutory duty to release passengers trapped in lifts.

More and more of them are becoming more reluctant to respond to lift passenger entrapments.

Furthermore, if they do attend, several of them will now charge for this service.

What about the lift maintenance company?

The Lift and Escalator Industry Association (LEIA) have some guidance on this.

The Client/ Lift Owner Should Understand that:

  • Safe release is very rarely an emergency.
  • This is because in nearly all circumstances it is a controlled situation.
  • Only trained and competent people can control safe release.
  • The client should never use a person who has not been trained.
  • The use of untrained personnel will put both them and the trapped persons into a dangerous situation.
  • Trained personnel must be reminded that they should only be undertaking safe release on the lift/s on which they have been trained.
  • Trained personnel must be instructed that if they cannot remember or do not understand what to do they should not undertake the release procedure. 
  • They are to make that known to their employer and, if appropriate receive further training.
  • where the equipment to effect the release does not function correctly they should cease any further action and contact their employer/ lift company.

Safe Release Training and Release procedures should be in accordance with BS7255, and the manufacturer’s instructions.

What if your lift Maintenance Company offers this service by a competent trainer?

Historically, some lift maintenance companies have used non-trained personnel to undertake lift release training. Following LEIA guidance these companies must undertake Risk Assessments and only use competent personnel. Consequently, some companies have decided they will not undertake lift passenger release training.

Event then there is no guarantee they will respond in a reasonably short time.

What other Possibilities Exist?

A solution exists to competently train a core of local staff to safely carry out this procedure. Therefore, ensuring quick, safe release of passengers trapped in lifts.

What does the Health and Safety Executive [HSE] have to say about lift passenger release training?

The HSE cites BS7255 Safe Working on Lifts as the Approved Code of Practice that contains the recommendations/requirements relevant to release procedures and provisions.

This British Standard states that the competence of those trained is assessed and documented annually.

Our training is fully in accordance with this Standard.
Course Overview

There are three stages to our training

The first stage is class room based

  • We start off explaining the basic functionality of lifts.
  • We then make people aware of the risks associated with incorrect passenger release and how to mitigate those risks.
  • Finally, we go through the methodology of actual release procedures.
  • The second state involves actual training on the lift equipment
    Firstly we carry out a demonstration of the correct procedure.
  • Then the trainees, supervised by ourselves complete all aspects of the release.

The third stage is a post-training test

  • All trainees must complete a multiple-choice test before they are certified.

Course Format

  • The course duration is typically ½ to 1 day depending on the range and type of lift equipment and number of delegates.
  • The training is site based.
  • We will need access to all the equipment and machine room keys where necessary.
  • A facility to accommodate a maximum of 6 delegates.

Course Objectives

At the end of this course, successful delegates will have demonstrated competence in.

  • An understanding of employers and employees’ obligations under the Health and Safety at Work Act.
  • Applying the Regulations, standards and safety requirements regarding safe working on lifts.
  • Understanding the basic drive systems and safety operated lift systems installed on site.
  • Understanding the relationship between the weight of car and counterweight.
  • The ability to correctly assess the direction of the car when the brake is released.
  • Locating the car and communicating with trapped passengers.
  • Isolating the lift electrical supply, locking off and fitting warning labels.
  • Applying the correct method of hand-winding traction lifts and/or manually operating hydraulic lifts.
  • Using the correct methods of opening and securing landing doors and gates.
  • Using the correct method of releasing trapped passengers


Please get in touch

Simply give us a call, send us an email or comlete our contact form.

We will need to know the number of lifts and nubmer of candiates. Then we will send you a training fee proposal by emai usually the same day or certainly, within 24 hours.

If you decide to go ahead. Let us know and we will organise a convenient date.

Further lift passenger release training information is on the links below

FAQ – Lift Passenger Release Training

Lift Pasenger Release Training – What our customers say about us






What our customers are saying...

About Us

The Lift Consultancy, we are an approachable company and our clients tell us they enjoy working with us. Over 85% of our work is from existing clients. We will give you dependable, creative, responsive input to your project however large or small. We cover all stages from design to commissioning and all types of lifts and escalators.

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